Shipping policy
Last Updated: October 15, 2026
This Shipping & Delivery Policy explains how Beaumont Collective processes and delivers orders. By placing an order, you agree to the terms below.
1. Shipping Destinations
We currently ship to all addresses within Canada.
2. Shipping Costs
Standard shipping is free on all orders, and every order includes tracking.
3. Processing & Delivery Times
- Processing time: 1–2 business days (Monday to Friday). This is the time we need to prepare, check and pack your order.
- Delivery time: 7–10 business days after your order ships.
- Total: usually 8–12 business days from order to delivery.
- Order cut-off: orders placed after 11:00 PM Eastern Time are processed the next business day.
Your estimated delivery date is shown at checkout. All delivery times are estimates and may be longer during peak periods (such as Black Friday and the holidays) or due to carrier or customs delays.
4. Holiday Orders
During the holiday season, we will clearly show the last recommended order date for Christmas delivery on our website.
5. Tracking
As soon as your order ships, you’ll receive a confirmation email with a tracking link so you can follow your package. Tracking information may take 1–2 business days to show the first updates.
6. Address Changes & Cancellations
- Address changes: contact us within 24 hours of placing your order. Once an order has shipped, we can no longer change the address. Please make sure your shipping address is correct and complete at checkout.
- Cancellations: you can cancel your order free of charge within 24 hours of purchase. After that, the order may already be in process. You can still return it after delivery under our Return & Refund Policy.
7. Delayed or Lost Packages
If your package has not arrived within 15 business days of shipping, or the tracking has not updated for more than 7 days, please contact us. We will investigate with the carrier and, if the package is confirmed lost, send a free replacement or a full refund.
8. Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 14 days of delivery with photos of the item and packaging. We will send a free replacement, or offer a refund or store credit.
9. Worry-Free Delivery (Optional)
You can add Worry-Free Delivery to your order in the cart. It gives you extra protection on top of the standard coverage in sections 7 and 8:
- Theft after delivery: if tracking shows your package as delivered but it was stolen or cannot be found, we will send you a free replacement. Without Worry-Free Delivery, packages confirmed as delivered to the correct address are not covered.
- Faster help with lost packages: if your package has not arrived within 10 business days of shipping, we will send a replacement right away, without waiting for a carrier investigation.
How to make a claim: email us at info@beaumont-collective.com within 7 days of the delivery date (or expected delivery date) with your order number. For theft claims, we ask that you first check with neighbours or your building and report the missing package to the carrier.
Replacements are sent for the same item(s). If an item is no longer available, we will issue a refund instead. Worry-Free Delivery covers one claim per order, and the fee is non-refundable once your order has shipped. We may decline claims in cases of suspected misuse.
10. Incorrect Address or Unclaimed Packages
If a package is returned to us because of an incorrect address provided at checkout, or because it was not collected, we will contact you to arrange reshipment or a refund.
11. Contact Us
For questions about your order or shipping status, contact us at:
Email: info@beaumont-collective.com
We aim to respond to all inquiries within 1–2 business days.